A recent Air Canada flight was forced to ask several passengers to check their carry-on bags. The cabin was overcrowded so passengers handed over their personal items, only to helplessly watch them get dropped from 20 ft. into a bin.

Passenger Dwayne Stewart whipped out his cell phone and created the video below, making the rounds online:

“We were so shocked we had to laugh … it looked comical, it looked like it wasn’t real,” said Stewart. “This was luggage people brought on the aircraft with the expectation they were going to hang on to it. When I do that I know I put valuable things in my luggage. I might have a camera. I might have gifts for my kids,” he added.

The video on Stewart’s YouTube page, titled “How Air Canada Handles Your Baggage,” is at half a million views and climbing. The video has started an uproar on Twitter, most are dragging the company through the mud with their own horror stories. Others are giving the company the benefit of the doubt, not labelling them based on the actions of one employee.

“They [were] looking for the faster, most efficient solution,” Steward said. “I understand why they would do that, from a workplace safety point of view, but that doesn’t help passengers whose baggage they don’t want to have treated in that fashion.”

Air Canada is in damage control mode, promising to look into the matter and fire those responsible, stating, “We are in the process of identifying the employees involved whose employment will be terminated pending the outcome of our investigation. Their actions clearly contravened our standard baggage handling procedures which require gate-checked bags to be hand carried to the ramp.”

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